Last Updated: 8/29/2024
Thank you for shopping at toplevelballoons.com
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Policy.
The following terms apply to any products that you purchased from us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from toplevelballoons.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We want you to be happy with your purchase. We sell hot air balloon rides and the amount cannot be refunded except in special cases and the amount must be refunded 7 days before the trip date and the refund is not allowed except in this case of cancellation 7 days before the trip date
REFUND POLICY
In order to be eligible for a refund, We sell hot air balloon rides and the amount cannot be refunded except in special cases and the amount must be refunded 7 days before the trip date and the refund is not allowed except in this case of cancellation 7 days before the trip date
After we accept the refund request according to our policy our team of professionals will inspect it and process your refund. The money will be refunded to your BANK ACCOUNT and the following information is needed:
Full name and IBAN number
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: info@toplevelballoons.com
You will be updated on your Return Status through EMAIL, provided that contact information was provided.
